NBServis is the exclusive MSI warranty service for the Czech Republic and Slovakia.
Since 2020, we are the exclusive and only authorized warranty service for MSI products in the Czech Republic and Slovakia. Thanks to our many years of specialization and experience, we provide reliable and professional service that meets the highest quality standards.
In addition to warranty repairs, we also offer out-of-warranty service for MSI laptops. We provide diagnostics, repairs, parts replacement and other technical services to help you as quickly and efficiently as possible.
What repairs and services can we offer you?
Laptop warranty service
We offer complete service of MSI laptops both under warranty and outside of it. As an authorized service center, we specialize in expert repairs and maintenance to ensure the longevity and trouble-free operation of your equipment.
Computer warranty service
We offer complete service of MSI computers both under warranty and outside of it. As an authorized service center, we specialize in expert repairs and maintenance to ensure the longevity and trouble-free operation of your equipment.
Warranty service of monitors
We offer full warranty service for MSI monitors. As an authorized service, we specialize in expert repairs and maintenance to ensure the longevity and trouble-free operation of your equipment.
Express repair of your device
Do you have a question about an existing order, an express repair or need advice on service? Call our MSI customer service line +420 232 232 246 or email us.
How do I make a claim online?
We offer the option of filing a claim online directly on the MSI website. After filling in the necessary information, we will receive information about your claim and then contact you. We will collect the device from you free of charge and deliver it back to you after repair free of charge. Simple and convenient!
Frequently Asked Questions
How can I make a claim?
Here is the link: https://account.msi.com/cs/services/apply/step1
After filling in the necessary data, we will receive information about your claim and then contact you. We will collect the device from you free of charge and deliver it back to you free of charge after repair.
How long will it take to resolve my claim?
According to the current legislation of the Czech Republic, the claim is settled within 30 calendar days of its application, unless the parties agree otherwise. We will inform you of the progress and outcome of the claim. These conditions apply to a natural person.
For claims made by entrepreneurs, the time limits are subject to individual agreement according to the contract and the terms and conditions. Unless otherwise stated, we endeavour to settle the claim as soon as possible.
Can I replace or add an SSD and RAM myself?
Yes, it is possible, even if the equipment is still under legal warranty. The seal can be broken.
How much does an express repair cost?
The price depends on the time required and also on the parts used. For more information contact MSI SERVIS: +420 232 232 246
Do you offer equipment collection?
Yes. Contact us at +420 232 232 246 or fill out a claim form online.
Can you repair a monitor that is no longer under warranty?
Yes. It is possible, but not if the LCD panel is damaged. If it is a cracked panel or defective pixels, we are not able to service it in this case. We are able to repair the replacement of the electronics. Contact us for more information in advance on +420 232 232 246
Is it possible to bring the device in person to the shop?
Is it possible to bring the device in person to the shop?: https://account.msi.com/cs/services/apply/step1
Do I need to provide a password to the system and back up my data?
It is not a requirement to communicate the password to the system and to your data storage. If this is a Windows software glitch and you do not want to lose your data, it is your choice whether to provide the password, although you still need to back up all stored data (if possible). The customer is required to back up his/her data stored in the device’s memory before the device is handed over for repair. The disk must be accessible to the manufacturer in order for them to properly test the device or replace the defective component. We recommend backing up your data to an external drive or cloud storage on an ongoing basis. The contractor is not liable for the retention of data in memory even after providing the password to the data storage.
Is it possible to claim a graphics card or motherboard from you?
No. We do not service graphics cards or motherboards. You must contact your dealer or distributor and resolve the complaint there.
I bought a laptop without Windows and I can’t get it to install.
Here are the instructions: https://cz.msi.com/faq/faq-8756 If you are not able to install it using the instructions, please call us on +420 232 232 246 and we will arrange the installation.