Personal data controller
We are NBSERVIS S.R.O., based in nám. Jana Masaryka 2735, Kladno 272 04, ID 2419923 and as the controller we process your personal data.
What personal data do we process?
Personal data you provide to us.
Personal data we collect other than directly from you
We may also process your personal data as part of joint marketing campaigns. We may combine them for the purposes of marketing campaigns or for the proper performance of a contract.
In the event that your personal data will be transferred to another entity, we will inform you in advance, including who we are transferring the personal data to. If someone passes your personal data to us, they must also inform you in advance.
Personal data of third parties that you provide to us
If you provide us with personal data of third parties, it is your responsibility to inform the person concerned and to ensure that they agree to these privacy terms.
Personal data that we process automatically
When you visit our website, we may collect certain information about you, such as your IP address, the date and time you accessed our website, information about your internet browser, operating system or your language settings. We may also process information about your behaviour on our website, e.g. which links you visit on our website and which products you are shown. However, for your maximum privacy, information about your behaviour on the website is anonymised and therefore we are unable to attribute it to a specific user, i.e. a specific person.
If you access our website from a mobile phone or similar device or through one of our mobile applications, we may also process information about your mobile device (data about your mobile phone, possible records of application crashes, etc.).
Cookies
We also process cookies automatically.
Camera systems on our premises
We also automatically process recordings from cameras on our premises.
Our brick-and-mortar locations are monitored by camera systems with online transmission and recording. We have cameras on our premises both for prevention and to clarify possible illegal activities. The operator of the camera system is us, Ing. NBSERVIS S.R.O., IČO 2419923.
Mobile phone and mobile app versions
If you access our website from a phone, tablet or similar device, we optimise it for these devices. In this case, we process your personal data in a similar way to accessing it from a computer.
Why we collect and process your personal data
We process your personal data for the following reasons:
Purchase of goods and services: first and foremost, we process your personal data in order to properly process and deliver your order. If any problems arise, your personal data helps us know who to contact.
Customer care: if you contact us with a query/problem, we need to process your data to answer/resolve it. In some cases, personal data may also be passed on to third parties (e.g. carriers of goods).
User account: thanks to the personal data you provide us in your user profile, a number of useful functions are made available to you (e.g. if you provide your phone number, we can easily inform you when your order will be delivered). You can change the information you provide at any time, with the exception of your email address, which is used to access your user account.
Marketing activities:
Email marketing: we send you email marketing communications based on your consent. You can easily unsubscribe from receiving marketing communications by editing your user profile settings or using the contact form or by calling our hotline available at +420 232 232 232 (when prompted by the robot, please select “Kladno shop” as the reason for the call). If you create multiple user profiles where you provide the same contact details (e.g. you have several accounts for different email addresses, but the phone number will be the same on all accounts), it is not possible to unsubscribe from commercial communications for all user profiles based on automated processes for technical reasons. In this case, to unsubscribe from commercial communications for all user profiles, you need to contact us by phone or via the contact form.
Telemarketing: we make marketing calls to offer our goods and services and related marketing communications. The legal basis for processing your telephone number is either your consent or at least our legitimate interest in conventional direct marketing. You can object to this processing (see contacts > other > personal data > objection) or contact us by email: kladno@nbservis.cz
Improving our service: by using your order history and web behaviour we can offer you more relevant offers for other goods,
We process personal data on the following legal grounds:
Execution and conclusion of the contract
We need a large part of your personal data in order to be able to enter into a purchase or other contract with you in relation to the goods or services you wish to purchase from us. Once the contract is concluded, we process your personal data in order to properly deliver the goods you have purchased or to properly provide you with the services you have purchased. On the basis of this legal basis, we therefore process primarily billing and delivery data.
Legitimate interests
We also use your personal data to provide you with relevant content, i.e. content that is interesting to you. On the basis of legitimate interest, we process personal data that we process automatically and cookies in particular in this way.
For the same legal reason, we may send you as our customer email and SMS messages. The processing of your personal data on this legal basis also takes place in the monitoring carried out by means of cameras at our individual premises.
In order to protect against illegal distribution and access to the e-book (or other electronic content) you have purchased, your name and address are displayed in the e-book.
If you are listed as an “authorized person” of our corporate customer, your orders and other dealings will be attributed to that corporate customer. If you do not wish to do so, please fill in an e-mail address other than the one listed as the authorized person of this corporate customer when placing your order, or you can ask us to delete you from the authorized persons of this corporate customer.
Consent
For the purposes of sending commercial communications (e-mail marketing) and telemarketing, we process your personal data on the basis of your consent. If you do not give us your consent and you are our customer, we may send you commercial communications (or call you in the context of telemarketing) without your consent. However, in any event, you may opt out of such marketing communications from us simply by (a) adjusting your user profile settings or (b) using the contact form or (c) contacting us via the helpline on +420 232 232 232. If you give us your consent to the processing of your personal data, you can withdraw it at any time via our contact form.
Transfer of personal data to third parties
In these cases, we transfer your personal data to third parties:
Delivery of the goods: your chosen carrier would never be able to deliver the goods you have ordered unless we have given them, among other things, details of where and to whom they are to deliver the goods. We will pass these details to the carrier as you fill them in on the order. The information so provided includes, in particular, your name and surname, the delivery address, a telephone number at which the carrier can contact you and, if the goods have not been prepaid, the amount to be paid on receipt of the goods, if any. The carrier is entitled to process the personal data we transmit to it only for the purpose of delivery of the goods and to delete the personal data without delay thereafter.
Delivery of goods stored by a contractual partner: if you order goods from us that are in the warehouse of our contractual partner, we must pass your personal data to that contractual partner to complete the order. The data so transmitted includes, in particular, your name and surname, the delivery address, a telephone number at which the carrier can contact you and, if the goods have not been prepaid, the amount to be paid on receipt of the goods, if any. The contractual partner must then pass on the personal data to the carrier who will deliver the goods, otherwise the carrier would not be able to deliver the goods to you. Both the contractual partner who stores the goods for us and the carrier are obliged, in relation to the personal data we pass on to them, to use this personal data only for the purpose of storing/delivering the goods and to delete it without delay thereafter.
Payment cards: our company does not hold details of the payment cards you use to pay with us. Only the secure payment gateway and the relevant banking institution have your payment card details.
Commercial communications: in the case of sending commercial communications (e.g. by email or SMS) or telemarketing, we may use a third party to send the communications or make the telephone calls. This entity is bound by confidentiality obligations and may not use your personal data for any other purpose.
Public authorities: in the event of enforcement of our rights, your personal data may be transferred to a third party (e.g. a lawyer). If the law or a public authority (e.g. the Police of the Czech Republic) obliges us to pass on your personal data to them, we must do so.
Group companies: your personal data may be shared with companies on the basis of a legitimate interest
Ing. Radek Kuchař – NBSERVIS : ID 62443089, with registered office nám. Edvarda Beneše 2562, Kladno 27204
Landita s.r.o. : ID 07183224, with registered office at Dejvická 267/28, Postal Code 160 00
OD Rozdělov s.r.o. : ID 10683275, with registered office at nám. Edvarda Beneše 2562, Kladno 27204
How long do we process your personal data?
In the first instance, we will process your data for the duration of the contractual relationship between us.
In the case of processing of personal data for which consent has been given, your personal data will generally be processed for a period of 7 years or until such consent is withdrawn.
If you subscribe to commercial communications, we will process your personal data for a period of 7 years, or until you have opted out of receiving further communications. You can easily express your opposition by editing your user profile settings or using the contact form or by calling our hotline available at 232 232 232 (when prompted by the robot, please select “Kladno shop” as the reason for the call).
Please also note that we must process those personal data that are necessary for the proper provision of services or for the fulfilment of all our obligations, whether these obligations arise from a contract between us or from generally binding legal regulations, regardless of the consent you have given, for the period of time specified by or in accordance with the relevant legislation (e.g. for tax documents, this period is at least 10 years).
We process the data obtained through a user account or other similar means for the duration of the use of our services and then usually for 5 years after cancellation. Thereafter, only basic identification data and information on the reason for which the user account was cancelled or data forming part of operational backups are usually stored for a reasonable period of time.
Call centre call recordings are retained for a short period of time, but no longer than 1 year, ice
Security of personal data
Your personal data is safe with us. To prevent unauthorised access and misuse of your personal data, we have put in place appropriate measures, both technical and organisational.
At our company, we care deeply about the protection of your personal data. That is why we not only regularly check their security, but also continuously improve their protection. All communication between your device and our web servers is encrypted. Login credentials are hashed and all your data is only stored on servers in secure data centers with limited, carefully controlled and audited access.
We strive to use security measures that provide sufficient security in light of the current state of technology. The security measures adopted are then regularly updated.
Personal data of persons under 16 years of age
Our online shop is not intended for children under the age of 16. A person under the age of 16 may only use our online shop if his/her legal guardian (parent or guardian) gives consent.
What rights you have in relation to the protection of your personal data
In relation to your personal data, you have, in particular, the right to withdraw your consent to the processing of your personal data at any time, the right to rectify or supplement your personal data, the right to request the restriction of its processing, the right to object to or complain about the processing of your personal data, the right to access your personal data, the right to request the transfer of your personal data, the right to be informed of a breach of security of your personal data and, under certain conditions, the right to erasure of certain personal data that we process in relation to you (the so-called “right to be forgotten”).
Modification and completion
You are in control of your personal data primarily through your user account. Here you can delete or change basic information about your person and change your settings regarding the receipt of commercial communications (or unsubscribe from commercial communications), etc.
Alternatively, you can contact us via the contact form.
Correction
If you believe that the personal data we process about you is incorrect, you can contact us via the contact form. However, in order to speed up the correction of your personal data and for your convenience, we recommend that you edit your personal data in your user profile.
According to the amendment to Act No. 235/2004 Coll., on value added tax, it is not possible to change data in an invoice already issued as of 1 January 2013. The data on the invoice can only be changed if you have not yet received and paid for the goods.
Access (portability)
You can ask us to send you an overview of your personal data. Please contact us via the contact form.
At the same time, you have the right to access this information regarding your personal data:
What are the purposes of processing your personal data
What are the categories of personal data concerned
Who, apart from us, are the recipients of your personal data
The intended period for which your personal data will be stored
Whether you have the right to request us to rectify or erase your personal data or to restrict or object to the processing of your personal data
Information about the source of the personal data if we did not obtain it from you
Delete
You can also request that we delete your data (however, deletion will not affect data on documents that we are required by law to keep (e.g. invoices or credit notes). If we need your personal data to establish, exercise or defend our legal claims, your request may be refused (e.g. if we have an outstanding claim against you or if there is an ongoing complaint procedure).
Please note that your core payment card information is not stored with our company, but with our payment gateway. Therefore, this data cannot be deleted by us and you must contact the payment gateway through which you made the payment.
With the exception of the cases mentioned above, you have the right to erasure in the following cases:
a) The personal data are no longer necessary for the purposes for which they were processed
b) You have withdrawn your consent on the basis of which the data was processed and there is no further legal basis for processing it
c) You have objected to the processing of the personal data and you consider that, on examination of the objection, it appears that in the particular situation your interest outweighs our interest in processing the personal data
d) The personal data are being processed unlawfully
e) The obligation to erase is laid down by a specific legal provision
f) The personal data concerns children under 16 years of age
Lodging an objection
We process some of your personal data on the basis of our legitimate interest (see the section of this policy entitled “We process personal data on these legal grounds”). If there are specific grounds on your part, you may object to the processing of this personal data about you. You can raise this objection using the contact form.
Restrictions on processing
If (a) you contest the accuracy of your personal data, (b) your personal data is being processed unlawfully, (c) we no longer need your personal data for the purposes of processing but you need it for the establishment, exercise or defence of your legal claims, or if you (d) have raised an objection under the previous clause, you have the right to have us restrict the processing of your personal data.
In this case, we can only process your personal data with your consent (except for the storage or backup of the personal data in question).
Lodging a complaint
If you believe that we are processing your personal data unlawfully, you also have the right to lodge a complaint with the Data Protection Authority. However, we will be happy if you address any oversights with us first. You can always contact us easily via our contact form or via our helpline on +420 232 232 232.
This Privacy Policy, including its components, is valid and effective as of 1 January 2024 and is available electronically at www.nbservis.cz/obchodni-p